Who are My Finance Club?
My Finance Club is a Sheffield-based short-term lender, which also trades as Ondal.
Can I claim against My Finance Club?
You could, if any of these sound familiar:
- 01You borrowed again soon after paying off a loan
- 02You had several loans running at once
- 03You borrowed to pay bills or other debts
- 04You already had missed payments or defaults
Each loan is looked at separately. Even if the first was fine, later ones may not have been.
What you could get back
Average personal loan claim£8811
Interest and chargesRefunded
Interest on your refundAdded
Balance owedReduced
Negative credit file entriesRemoved
If a loan is found unaffordable, you usually only repay what you borrowed. Anything paid above that comes back to you, with interest.
Ombudsman decisions about My Finance Club
Published Financial Ombudsman decisions show how complaints like these are judged. Where a complaint is upheld, it is often only from a certain date or for certain lending. Every complaint is decided on its own facts, so these are examples, not a guide to what you’ll get.
- Not upheld
A £400 Ondal loan from July 2025 was found affordable.
Read decision DRN-6205948 - Partly upheld
The lending was found affordable, but the lender was told to pay £250 for poor complaint handling and delays.
Read decision DRN-4199122
My Finance Club loan questions
Can I claim if I’ve paid the loan off?
Yes. Repaid loans can still be looked at, subject to time limits.
What if my loan was sold to a debt collector?
You still complain to My Finance Club, the lender that made the decision to lend.
How long does My Finance Club have to reply?
Eight weeks. If My Finance Club hasn’t sent a final response by then, or you’re unhappy with it, the complaint can go to the Financial Ombudsman, normally within six months of the final response.
How far back can I claim?
Usually six years from the lending, or three years from when you realised you had cause to complain, whichever is later. Where an account is still running, the ombudsman has sometimes looked back further.
Complain to My Finance Club yourself
You don’t need a claims company. You can complain to My Finance Club directly. If you’re unhappy with the answer, or it hasn’t replied within eight weeks, you can take it to the Financial Ombudsman. Both are free.