New owner and company name. Propel Holdings bought QuidMarket in November 2024, and the company changed its name from Stagemount Limited to Propel Holdings (UK) Limited in May 2025. Older paperwork and decisions name Stagemount Limited.
Who are QuidMarket?
QuidMarket is a high-cost short-term lender. Loans range from £300 to £1,500, repaid over 3 to 6 months, with the higher amounts for returning customers.
Can I claim against QuidMarket?
You could, if any of these sound familiar:
- 01You borrowed again soon after paying off a loan
- 02You had several loans running at once
- 03You borrowed to pay bills or other debts
- 04You already had missed payments or defaults
Each loan is looked at separately. Even if the first was fine, later ones may not have been.
What you could get back
Average personal loan claim£8811
Interest and chargesRefunded
Interest on your refundAdded
Balance owedReduced
Negative credit file entriesRemoved
If a loan is found unaffordable, you usually only repay what you borrowed. Anything paid above that comes back to you, with interest.
Ombudsman decisions about QuidMarket
Published Financial Ombudsman decisions show how complaints like these are judged. Where a complaint is upheld, it is often only from a certain date or for certain lending. Every complaint is decided on its own facts, so these are examples, not a guide to what you’ll get.
- Partly upheld
Four of six loans were irresponsible because of existing debt and signs of financial difficulty.
Read decision DRN-5527945 - Not upheld
The ombudsman found the checks reasonable on the facts of this case.
Read decision DRN-5175654
QuidMarket loan questions
Can I claim if I’ve paid the loan off?
Yes. Repaid loans can still be looked at, subject to time limits.
What if my loan was sold to a debt collector?
You still complain to QuidMarket, the lender that made the decision to lend.
How long does QuidMarket have to reply?
Eight weeks. If QuidMarket hasn’t sent a final response by then, or you’re unhappy with it, the complaint can go to the Financial Ombudsman, normally within six months of the final response.
How far back can I claim?
Usually six years from the lending, or three years from when you realised you had cause to complain, whichever is later. Where an account is still running, the ombudsman has sometimes looked back further.
Complain to QuidMarket yourself
You don’t need a claims company. You can complain to QuidMarket directly using its complaints page. If you’re unhappy with the answer, or it hasn’t replied within eight weeks, you can take it to the Financial Ombudsman. Both are free.